After launching Messenger 2.0 in April, Facebook has just dropped the platform’s 2.1 update. Once again, most of these changes are here to help businesses, with Facebook focusing on improving how its Messenger bots work in the latest update. Messenger now has built in natural language processing (NLP), which means the platform can detect seven key traits of any message before passing it onto a businesses’ bots. The addition of NLP helps Messenger flag crucial information from an inquiry, like date and time, location, phone number, amount of money and email addresses.
Facebook, today announces the launch of Messenger Platform 2.1, which includes new and improved features that allow businesses to develop new ways to connect with their customers and enrich their conversational experiences on Messenger. The new update comes with the backdrop of a successful run for Messenger Platform 2.0
To assist in creating these types of experiences the Messenger Platform 2.1 release offers:Built-in NLP to enhance automated conversations: This is a simple way for developers to incorporate NLP into their bots. When Built-in NLP is enabled it automatically detects meaning and information in the text of messages that a user sends, before it gets passed to the bot. This first version can detect seven key entities,
including hello, bye, thanks, date & time, location, amount of money, phone number and email. This is the first step in bringing NLP capabilities to all developers, enabling brands to scale their experiences on Messenger.